Return policy
We have a 30-day return policy, which means you have 30 days to request a return after receiving the product.
To qualify for a return, your product must be in the same condition as when you received it, unworn or unused, labeled, and in its original packaging. You also need a receipt or proof of purchase.
Damage problems and solutions
Please check your order when you receive it. If the product is defective, damaged or received the wrong product, please contact us immediately and attach a photo or video so that we can quickly evaluate the problem and correct it.
| Returnable & Exchangeable Items |
Products with partial defect/damage |
| Products with severe defect/damage |
| Wrong Products |
Non-returnable &
Non-exchangeable Items |
Perishable,customized and Personal Care Products |
| Hazardous Materials, flammable Liquids or Gases |
| Special Offers or Gift Cards |
| Shipping Fee Declaration |
For Products Without Quality Problems and Wrong Products, the Shipping Fee of Returning to us is Responsible to Buyers |
| Defect/Damage |
1. Without affecting the use, we will refund 10-20% of the product defect level, and give a 20% coupon for the next purchase as an apology. |
| 2. If the damage is severe and the product cannot be used, we will arrange a refund or re-delivery. |
| Note: We are not responsible for man-made damage. |
| Wrong Product |
1. If it does not affect the use, some styles, colors, sizes and other errors, we are willing to refund 5-15% according to the actual situation, and give a 20% coupon for the next purchase as an apology. |
| 2. If you still want to return or exchange the goods, we will arrange it for you. |
How to return or exchange
1. Please contact us at contact@chubbychunk.com to express your return request.
2. If your return is accepted, we will send you the return shipping label and instructions on how and where to send the package.
3. After receiving the package, we will check the goods and information. After the check is passed, the refund will be automatically obtained through the original payment method. Keep in mind that your bank or credit card company may also take some time to process and mail the refund.
Note: We do not accept items sent back to us without prior request for return, and please do not easily return the goods to the address on the shipping bill, otherwise it will affect your return processing.
Please feel free to contact us at contact@chubbychunk.com to resolve any return issues.
Comminicate
The fastest way to ensure that you get what you want is to return the item you own. Once the return is accepted, please purchase a new item separately.
